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Upland Software (UPLD) investor relations material

Upland Software Canaccord Genuity’s 45th Annual Growth Conference summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Canaccord Genuity’s 45th Annual Growth Conference summary13 Aug, 2025

Business transformation and strategic focus

  • Divested underperforming assets and refocused on high-margin, high-growth markets over the past 18 months.

  • Completed build-out of an India offshore development center to drive efficient product innovation.

  • Shifted from an acquisition-driven model to organic growth, emphasizing AI-enabled product development.

  • No acquisitions planned; focus is on deleveraging and product investment.

  • Management team with deep experience, including a long-standing CEO and successful R&D leadership.

Financial performance and outlook

  • Repaid $242M in debt, reduced net leverage to 3.9x, targeting 3.7x by year-end, and refinanced debt with maturity extended to 2031.

  • Added a $30M undrawn revolver and maintains $20M in cash, supporting strong liquidity.

  • Core revenue just under $200M, growing at 2.5–3% in the second half, with goals for mid to upper single-digit growth longer term.

  • Adjusted EBITDA margins expanded from 20% to 27% this year, targeting 30%+ in 2025.

  • 93% recurring revenue, 99% net dollar retention, and $20M in annual free cash flow after debt service.

Product and customer highlights

  • Focused on AI-powered knowledge and content management cloud software for enterprises.

  • Products deliver measurable ROI, with case studies showing millions in annual savings for clients.

  • Serves 1,100 enterprise customers across diverse industries, with average ARR of $137,000 per account.

  • High customer retention and long-term relationships, with average contract terms of two years and relationships over eight years.

  • Products are highly rated by independent review sites and analysts.

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Frequently asked questions

Upland Software, Inc. provides cloud-based enterprise work management software in the United States, the United Kingdom, Canada, and internationally. The company offers professional services automation software solutions, including Upland OnMarketcops applications that act as a system of record for the business to manage the professional services workflow process; Upland Admissions software that helps to streamline contact, admissions processes, and student recruitment; Upland Altify solutions to create an account plan that drives value strategy; Upland InGenius to automate agent interactions and improve call center efficiency; and Upland RealiQ software suite comprising SAP Connector 5 and Upland Collaborator that enable users to leverage data with back-end enterprise resource planning and other systems of record. Upland Software, Inc. was incorporated in 2010 and is headquartered in Austin, Texas.

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