Weave Communications (WEAV) investor relations material

AI strategy and innovation

• Integrating AI into workflows to help SMB healthcare practices grow, collect payments efficiently, and increase profitability, with a focus on automating appointment scheduling and payment collections.

• Acquisition of TrueLark enables AI-driven conversion of missed calls into SMS conversations, leading to more booked appointments and automated confirmations.

• Digital payment solutions, including text-to-pay and future AI-driven collections, modernize revenue collection and reduce manual tasks for front desk staff.

• AI frees up staff for higher-value activities, enhancing patient experience and practice profitability.

Market differentiation and adoption

• Deep integration with practice management systems and understanding of healthcare workflows provide a competitive edge over horizontal AI tools.

• Adoption of AI varies by vertical; dental and optometry are more advanced, while specialty medical is still early in communication engagement adoption.

• Dental and optometry verticals are only 10–15% penetrated, with significant room for growth, especially in mid-market and multi-location groups.

Financial outlook and growth drivers

• AI-driven scheduling expands total addressable market by $3 billion in the U.S., with potential for further expansion as more workflows are automated.

• ARR is around $224 million, with a goal to reach $500 million and long-term operating margins of 15–20%, driven by new verticals, mid-market expansion, and distribution partnerships.

• Payments represent less than 10% of revenue but are high margin and growing rapidly.

• Over $75 million in cash and short-term investments, with a focus on opportunistic tech tuck-ins and prudent capital allocation.