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Zendesk, Inc. provides software-as-a-service customer service platform that allows organizations to engage with their customers in various channels, including phone, Web, email, live chat, and mobile devices. In addition, it offers Help Center, which enables organizations to create self-service support portals for their customers and agents. Their product offerings ranges from: Zendesk Support, a support solution that enables companies to improve their customer relationships by routing and tracking their support requests from any channel; Zendesk Chat provides customers with a messenger-style interface to connect with visitors on their websites or mobile applications; and Zendesk Message, which allows customers to navigate through the natural flow of messenger conversations across all channels.
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