1-800-FLOWERS.COM (FLWS) Q4 2026 earnings summary

Executive summary

• Amended credit facility provides greater financial flexibility and supports capital-raising efforts to fund investments in customer acquisition, engagement, and retention.

• Fiscal 2026 revenue was $1.50 billion, down 10.8% year-over-year, with a net loss of $134.8 million, including a $45.2 million non-cash goodwill and intangible impairment charge.

• Achieved two-year cost savings target within one year, enabling reinvestment in marketing, technology, and customer experience.

• Transitioned to a function-based organization with clearer accountability across marketing, merchandising, and digital experience teams.

• Entering fiscal 2027 with a focus on accelerating revenue recovery, modernizing customer experience, increasing marketing productivity, and disciplined execution.

Financial highlights

• Q4 revenue declined 12.9% year-over-year to $293.1 million; full-year revenue down 10.8% to $1.5 billion.

• Adjusted EBITDA for the year was $2.9 million, a significant decline from $29.2 million in the prior year.

• Net loss for the year was $134.8 million ($2.11 per share), improved from a $200.0 million loss ($3.13 per share) last year.

• Adjusted net loss for the year was $77.5 million ($1.21 per share), compared to $52.5 million ($0.82 per share) prior year.

• Free cash flow was negative $13.0 million, an improvement from negative $67.8 million in the prior year.

Outlook and guidance

• Fiscal 2027 revenue expected to decline in the mid-single-digit range.

• Adjusted EBITDA guidance for fiscal 2027 is $10 million–$15 million, including $12 million in additional variable compensation.

• Revenue outlook does not include potential benefits from capital-raising or asset divestitures.

• Expect rate of revenue decline to moderate through fiscal 2027 as initiatives gain traction.

• The company will reinvest cost savings into strategic growth, focusing on digital modernization and customer engagement.