Adecco Group (ADEN) CMD 2025 summary

Strategic direction and market positioning

• Focused on profitable growth through digital innovation, AI, and a unified technology platform, leveraging two pillars: operational excellence and accelerated transformation.

• Achieved sustained market share gains, outperforming key competitors by 390 basis points on average per quarter, and expanding in higher-value solutions and dynamic geographies.

• Addressing major trends: geopolitical fragmentation, AI/automation, and demographic shifts, which are expanding the total addressable market.

• Digital and AI are central to future growth, with significant investments in scalable, modular platforms and agentic AI.

• Strategic partnerships and multi-GBU client relationships drive revenue quality and retention, positioning the group as a global partner for agility and innovation.

Digital transformation and AI initiatives

• Transitioned to a modular, standardized tech stack across business units, with 75% of revenue on a common CRM/ATS by June 2026.

• Developed a three-layer platform: unified data/analytics, modular tech stack, and agentic AI layer, enabling rapid scaling and reapplication.

• Agentic AI launched in the UK, with plans to expand to France and other key markets by 2026, targeting over 50% of transactions managed by AI-enabled processes.

• Recruiter GenAI Suite and AI-driven candidate tools have improved conversion rates and operational efficiency.

• Launch of r.Potential platform to optimize allocation of AI and human capabilities, introducing new metrics like Units of Potential and Return on Potential.

Business unit performance and transformation

• Akkodis: Diversified ER&D outsourcing, strong growth in aerospace, defense, automotive, and consulting, with Germany turnaround and global delivery expansion; targeting double-digit EBITA margin mid-term.

• Adecco: Recovered industry leadership in staffing, strong SME and outsourcing growth, market share gains in APAC, LATAM, US, and scaling Talent Supply Chain and agentic AI.

• LHH: Leading in recruitment, coaching, AI upskilling, and career transition, with innovation in digital platforms and AI-powered career tools; moving towards double-digit EBITA margin.

• All units leverage digital platforms, centralized hubs, and AI to drive productivity, efficiency, and client satisfaction.

• Enhanced global delivery models, with increased off-shore and near-shore capabilities, especially in India.