American Water Works Company (AWK) Sustainability overview presentation summary

Company overview and strategy

• Operates the largest, most geographically diverse regulated water and wastewater utility in the U.S., serving about 14 million people in 14 states and 18 military installations.

• Focuses on operational, capital, and regulatory execution to ensure safe, clean, reliable, and affordable services.

• Values include safety, trust, teamwork, environmental leadership, and high performance.

• Transparent governance with oversight from a skilled board and executive leadership.

Sustainability principles and goals

• Pursues financial, operational, and cultural sustainability through disciplined capital investment, efficient operations, and workforce alignment.

• Annual performance goals tied to water quality, customer satisfaction, employee safety, and compliance.

• Long-term goals: 10% increase in water system resiliency by 2030, 50% reduction in scope 1 and 2 GHG emissions by 2035, net zero by 2050, and 15% reduction in water delivered per customer by 2035.

Investment and infrastructure

• Plans to invest $42–43 billion over the next decade for system renewal, resiliency, and water quality.

• Methodically replaces 400–450 miles of aging pipe per year, with decades of replacement needed.

• Investments support continued rate base growth and focus on affordability, with residential water bills as a percentage of median household income remaining stable.