American Well (AMWL) UBS Global Healthcare Conference summary

Market positioning and digital care strategy

• Enables payers to offer members a unified digital care experience, improving ROI and access to a range of inpatient and outpatient programs.

• Reduces customer acquisition costs for clinical program vendors by integrating multiple programs into a single platform.

• Supports providers in expanding digital engagement and extending services beyond traditional boundaries.

• Acts as the digital glue connecting payers, providers, and point solutions, facilitating seamless care orchestration.

Evolving business models and industry trends

• Shift underway from fee-for-service to risk-based, value-driven models, expected to dominate within 3-5 years.

• Digital enablement infrastructure is essential for effective risk-based care, requiring robust cloud-based platforms and data integration.

• Continued investment in consumer experience, data structure, care orchestration, and EHR integration remains a priority.

Financial strategy and revenue focus

• Emphasis on growing subscription revenue, which is expected to become the majority of consolidated revenue.

• Every investment is now evaluated for return, with a focus on high-quality, recurring revenue streams.

• Targeting cash flow break-even by 2026, with ongoing efforts to reduce losses and improve revenue quality.

• Incremental subscription revenue is immediately profitable in its first year.