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American Well (AMWL) investor relations material
American Well Q3 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q3 2025 earnings summary4 Nov, 2025
Executive summary
Q3 2025 revenue was $56.3M, down 8% year-over-year but exceeded guidance, driven by SaaS platform adoption and AI-powered solutions.
Net loss for Q3 2025 was $31.9M, a 26% improvement from Q3 2024, reflecting ongoing investments and strategic transformation.
Strategic focus on a differentiated, AI-driven platform, operational efficiency, and divestiture of non-core assets, including the APC telepsychiatry business.
Significant operating expense reductions achieved through headcount reductions and cost controls.
Investments in interoperability, data analytics, and EHR integration position the platform as a scalable, secure solution for healthcare clients.
Financial highlights
Subscription revenue grew 18% year-over-year to $30.9M, now 55% of total revenue.
Visit revenue declined due to the APC divestiture, with Amwell Medical Group visit revenue at $21.2M and total visits at 1.1M.
GAAP gross margin expanded to 52.4% from 37% a year ago, driven by higher software/services mix and cost savings.
Adjusted EBITDA loss improved to $12.7M from $31M loss a year ago.
Ended Q3 with $200.9M in cash and marketable securities, no debt, and Q3 cash burn of $18M.
Outlook and guidance
Full-year 2025 revenue expected between $245M–$248M; adjusted EBITDA between $(45)M and $(42)M.
Q4 2025 revenue projected at $51M–$54M, adjusted EBITDA between $(15)M and $(12)M.
AMG visits guidance steady at 1.3M–1.35M for the year.
R&D, sales/marketing, and G&A expenses expected to decline significantly year-over-year.
Positive cash flow from operations targeted by end of 2026.
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Next American Well earnings date
Q4 202511 Feb, 2026
Next American Well earnings date
Q4 202511 Feb, 2026
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Frequently asked questions
American Well Corporation is a telehealth software company that enables digital delivery of care for healthcare. The company offers unified, coordinated access to care through a single point of entry and provides virtual health services using mobile applications, including On Demand and LiveHealthOnline; remote patient monitoring solutions comprising iTelehealth and OptumHealth Care Solutions; and employer-based health services through Avizia Telemedicine Platform for Hospitals. It serves individuals, employers, healthcare systems, health plans, retail clinics, life sciences companies, colleges and universities, and government agencies in the United States.
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