Bandwidth (BAND) Investor update summary

Strategic direction

• Four-layer proposition: owned global infrastructure, customer-controlled orchestration, low-latency performance and call-level trust for human- and agent-based communications.

• Enterprise demand is shifting toward communications platforms that can support super-intelligence applications with reliable, natural interactions and customer experience.

Network and developer capabilities

• Nearly 70 countries are unified on the Universal Platform; full-stack PSTN replacement services span 43 countries, with five-nines global core network uptime.

• More than 93% of North American inbound and outbound voice traffic is one hop or fewer; AMR-WB can cut an average of 200 ms, with AT&T in beta and Verizon and T-Mobile targeted by year-end.

• PCAPs and call ladders are now available in the app and API; Bandwidth Build enables developers to connect and place a call in five minutes, and the platform earned ISO/IEC 42001 certification.

Orchestration and compliance

• Maestro connects communications workflows and third-party tools without vendor lock-in; audio conferencing for Microsoft Operator Connect is available in 25+ countries.

• Salesforce Contact Center is integrated with Maestro; the platform is its first certified global carrier and is generally available in 30 countries across Europe, New Zealand and Australia.

• Emergency Location Manager supports remote-worker 911 address updates; Call Intelligence adds network-layer recording, transcription, redaction and compliance monitoring with configurable rules and alerts.