Bandwidth (BAND) investor relations material

Strategic direction

• Communications strategy centers on four layers: owned global infrastructure, customer-controlled orchestration, low-latency performance, and call authentication and trust.

• Enterprise demand is shifting toward communications platforms that can support super-intelligent systems and connect agents, people, and customer experiences reliably.

• Network and platform ownership is positioned as the foundation for quality, reliability, and observability as software and AI development accelerate.

Network reach and performance

• The Universal Platform unifies nearly 70 countries; full-stack PSTN replacement services are available in 43 countries, with five-nines global core network uptime.

• 2027 network expansion is planned across Malaysia, the Philippines, Chile, Panama, Indonesia, Taiwan, and Japan; a carrier-of-record beta targets reseller market entry and local compliance.

• More than 93% of North American inbound and outbound voice traffic is one hop or fewer; AMR-WB can cut an average 200 ms from calls, with AT&T in beta and Verizon and T-Mobile planned by year-end.

• In-country media anchoring has started in Brazil and Chile; PCAPs and call ladders are now accessible through the app and API, alongside MOS, jitter, and latency insights.

• GPU infrastructure is deployed in U.S. data centers, with global expansion planned for 2027; an in-house streaming speech-to-text model delivered words in under 200 ms on average in testing.

Products and platform updates

• Maestro provides cloud-based workflow orchestration, integrations with UCaaS, CCaaS, and authentication providers, virtual-agent choice, and a visual call-flow builder without vendor lock-in.

• Emergency Location Manager lets remote employees update their location for 911 calls, supporting U.S. regulatory compliance without a third-party contract.

• Bandwidth Call Intelligence adds call recording, transcription, redaction, and compliance monitoring in the orchestration layer, with configurable customer rules and immediate alerts.

• Bandwidth Build offers zero-touch signup and a CLI to place a call in five minutes, plus AI platform guides, a developer migration toolkit, and a 10DLC messaging trial.

• ISO/IEC 42001 certification supports responsible AI management; two beta releases include carrier-of-record services and an in-app porting agent to diagnose and reschedule rejected ports.