CCC Intelligent Solutions (CCC) J.P. Morgan 54th Annual Global Technology, Media and Communications Conference summary

Strategic posture and AI adoption

• AI now represents 10% of revenue, with all AI products moving from pilot to scaled production and broad customer adoption, including large clients.

• Trust in AI solutions has significantly increased, enabling deeper integration into customer workflows.

• Acquisition of EvolutionIQ expands reach into disability and workers' compensation claims.

• AI is now embedded across the insurance claim lifecycle, from initial reporting to repair and casualty decisions.

• Integrated solutions and enterprise licenses are prioritized, accelerating ROI and adoption.

Growth opportunities and market expansion

• Major growth drivers include deeper insurance process integration, expansion into casualty, subrogation, and repair facility markets.

• Casualty claims spending surpassed auto physical damage in 2025, with casualty now inflating faster.

• Consumer financing for repairs is gaining traction as 25% of repairs are now consumer-paid.

• Subrogation is scaling with large carriers, and the same configurable solution serves both large and small clients.

• Payments remain a long-term opportunity, with focus currently on AI and workflow expansion.

AI deployment, governance, and operational change

• AI deployment at scale requires process changes, training, and integration into existing solutions.

• Governance is rigorous, with data cleansing, anonymization, traceability, and daily feedback loops to maintain accuracy.

• Customers have developed sophisticated AI governance teams, requiring early engagement and compliance.

• High configurability allows adaptation to diverse customer needs and regulatory environments.

• Conservative approach to agentic automation ensures compliance and reliability, with agents deployed in repair and claims functions.