Crexendo (CXDO) Lytham Partners 2026 Consumer & Technology Investor Summit summary

Business overview and growth

• Operates as a Unified Communications as a Service provider with a $100 million annual run rate and $24.6 million in recent quarterly revenue.

• Revenue split is 70% retail and 30% wholesale, serving 8 million users through both direct and platform-based offerings.

• NetSapiens platform is the third-largest and fastest-growing in the U.S., with 250+ licensees and significant market share gains from top competitors.

• Retail business leverages the same platform, growing through organic means and acquisitions, supported by over 260 resellers and agents.

• ESI acquisition added $26 million in revenue, was accretive in the first full quarter, and is expected to drive further M&A activity.

Differentiators and competitive positioning

• Open architecture with robust APIs enables integration and third-party development, supported by 57 ecosystem vendors.

• Platform is continuously developed, especially in AI, while competitors face stagnation and uncertainty, driving licensee migration.

• Ranks number one in customer service and support across 18 cloud communication categories, verified by independent reviews.

• Competitive pricing and a sessions-not-seats model offer significant cost savings for licensees, differentiating from seat-based competitors.

Licensee growth and revenue model

• Licensee base is diverse in size, with increasing migration from top competitors; 11 new logos in the first half of the year, nearly half from major rivals.

• Land-and-expand model sees new licensees start small and grow, with upgrade orders averaging 50% higher than initial contracts.

• Remaining performance obligation stands at $139 million, reflecting strong long-term revenue visibility.