eBay (EBAY) Goldman Sachs Communacopia + Technology Conference summary

Strategic priorities and business overview

• Operating at $73B GMV with 132M buyers across 190 countries, focusing on non-new in-season goods for enthusiast buyers, who drive 70% of GMV.

• Strategy centers on relevant experiences, leveraging scale, and magical innovations, including generative AI.

• Focus categories are growing 4%, outpacing the rest of the business, with tailored experiences and robust international shipping and payments.

AI and innovation

• Generative AI powers features like Magical Listings, automated product identification, and personalized recommendations.

• AI-driven features simplify selling and buying, such as instant product recognition and pricing for collectibles.

• New AI-powered experiences in fashion and customer service enhance personalization and efficiency.

• Internal operations leverage AI for coding, legal, and customer support, increasing productivity.

• Rich data from decades of operations enables category-specific AI solutions, like automotive part recommendations.

Consumer and market environment

• Major markets (US, UK, Germany) face macro challenges, especially in Europe, but US remains more resilient.

• Non-new and refurbished goods offer value and sustainability, appealing to pressured consumers.

• Positive GMV growth and sequential improvement despite dynamic conditions, with cautious outlook for 2024.