eGain (EGAN) Investor presentation summary

Market opportunity and category leadership

• Enterprise AI adoption is driving demand for governed, reliable, and continuously improving knowledge, with customer operations as the largest near-term opportunity.

• Recognized as a leader in the 2026 Gartner Magic Quadrant for Knowledge Management Systems for Customer Service.

• Major enterprise clients include BT Consumer, Cathay Pacific, JPMorgan Chase, and Liberty Mutual.

• AI customer revenue grew 20% in FY26, with AI customer ARR representing 72% of total SaaS ARR.

• $91M in FY26 total revenue, 94% recurring, with $73.3M in cash and no debt.

AI knowledge management and platform differentiation

• Trusted knowledge is essential for consistent AI outcomes; 95% of enterprise generative AI pilots fail due to poor knowledge quality.

• The AI KnowledgeOps lifecycle includes sourcing, synthesizing, governing, personalizing, deploying, and measuring knowledge.

• Platform offers closed-loop improvement, a governed system of record, and enterprise-grade deployment for security and compliance.

• Only 4% of enterprises have high-maturity, AI-ready knowledge; 80% have siloed, unstructured knowledge.

Customer outcomes and case studies

• Telecom sector achieved $7M projected annual benefits from AI answers for 12,000 advisors.

• Branded manufacturer saw 47% lower abandonment, 19-point NPS increase, and 20% lower contact volume.

• JPMorgan Chase deployed a unified AI knowledge hub for 125K users, doubling deployment speed and improving compliance and personalization.

• Insurance and fintech clients reported significant productivity and user growth from AI-guided solutions.