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Edge16 Oct 2026
Winner, Winner: The Chicken McNugget Story
How a 1940s breeding contest, a Cornell food scientist, and a hedge by Ray Dalio helped McDonald's turn the Chicken McNugget into a fast-food icon.
eGain
eGain (EGAN) investor relations material
eGain Q1 2027 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q1 2027 earnings summary5 Nov, 2026
Executive summary
Q1 FY27 revenue was $21.9M, down 7% YoY, but exceeded the high end of guidance; AI customer revenue grew 7% to $14.4M and AI customer ARR rose 11% to $54.5M.
FY27 guidance was reiterated as legacy runoff and higher planned go-to-market spending shape the transition.
Financial highlights
SaaS revenue was $20.8M, down 5% YoY; professional services revenue was $1.0M, down 36%.
GAAP net income was $1.6M, or $0.06/share, vs. $2.8M, or $0.10/share; non-GAAP net income was $2.4M, or $0.09/share, vs. $4.7M, or $0.17/share.
Non-GAAP total gross margin was 74% vs. 76% YoY; non-GAAP SaaS gross margin was 78% vs. 81%.
Adjusted EBITDA was $2.7M, with a 12% margin, vs. $5.0M and 21% a year ago.
Operating cash flow was $1.8M vs. $10.4M; the large government customer’s annual payment was collected in Q4 FY26 rather than Q1 as in the prior year.
Outlook and guidance
Q2 FY27 revenue guidance is $21.0M–$21.5M, including AI customer revenue of $14.5M–$14.8M.
Q2 GAAP net income guidance ranges from a $0.5M loss to $0.2M income; non-GAAP net income is $0.2M–$0.9M, or $0.01–$0.03/share, and adjusted EBITDA is breakeven to $0.5M.
FY27 revenue guidance is $84.5M–$86.0M, including AI customer revenue of $59.5M–$60.5M; AI customer ARR is targeted to grow ~20% by June 30, 2027.
FY27 GAAP net loss guidance is $2.0M–$3.0M; non-GAAP net income is $1.0M–$2.0M and adjusted EBITDA is $0.65M–$1.4M.
FY27 profitability guidance reflects higher sales and marketing investment over the remaining three quarters.
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Next eGain earnings date
Q2 20272 Feb, 2027
eGain
Next eGain earnings date
Q2 20272 Feb, 2027
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Frequently asked questions
eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. The company's digital-first customer engagement solutions include eGain Digital Customer Engagement Hub that enables companies to sell online; deliver multi-channel customer service and support through chatbots and human agents; deliver digital expertise to share knowledge across employees, customers, and partners; and offers omni-channel interaction management capabilities from a centralized location.