Expedia Group (EXPE) Goldman Sachs Communacopia + Technology Conference 2026 summary

Strategic priorities and progress

• Focused on accelerating consumer business growth, strengthening B2B, and improving operational efficiency over the past two years.

• Enhanced traveler value through product improvements, expanded supply, and better servicing, including 40% of Vrbo transactions now on promotional rates.

• B2B business has achieved double-digit growth for 20 consecutive quarters, with ongoing investments in AI and new channels.

• Margins have expanded and free cash flow has doubled over the last two years, reflecting improved efficiency.

• Company is now simpler, faster, and more agile, with foundational changes supporting future growth.

AI and technology innovation

• AI is seen as the greatest opportunity for future growth, driving personalization and operational efficiency.

• Natural language search and AI-driven product enhancements are increasing traveler insights and engagement.

• Internal teams use AI to achieve 40% faster cycle times and more effective marketing campaigns.

• Experimenting with AI-powered interfaces and partnerships (e.g., ChatGPT, Claude) to meet customers where they are.

• Ongoing investment in AI ensures adaptability as the travel funnel evolves with new technologies.

Consumer and market trends

• Travel demand remains resilient despite higher oil and air ticket prices, with strong performance in high-end and domestic segments.

• Searches for vacation destinations surged 35% for Labor Day, with fall demand shifting toward major cities.

• Consumers increasingly use budget and all-inclusive filters, indicating a focus on value.