Expedia Group (EXPE) investor relations material

Strategic pillars and business transformation

• Focused on three pillars: creating traveler value, investing in growth opportunities, and expanding margins.

• Enhanced value propositions for Expedia, Hotels.com, and Vrbo, emphasizing loyalty and trust.

• Rolled out new promotions and loyalty programs, especially for Vrbo, driving higher partner-driven bookings.

• Leveraged AI to personalize offerings and improve attach rates, aiming for a more trusted, agent-like experience.

• Achieved margin expansion through disciplined execution, with a 100–125 basis point guide for the current year.

B2B growth and international expansion

• B2B business has delivered 18 consecutive quarters of double-digit growth.

• Expanded into non-lodging segments and international markets, including recent acquisitions in activities and car rental.

• Signed new partnerships with companies like Uber and Bank of Montreal to broaden reach.

• B2B business is positioned to capture a significant share of the $3 trillion global travel market.

• Focused on growing wallet share with existing partners and adding new customers.

AI strategy and product innovation

• AI is central to product personalization, operational efficiency, and adapting to new consumer search behaviors.

• Introduced natural language search and microagents (e.g., Property Expert, AI Compare) to enhance user experience.

• AI-driven marketing and servicing improvements have increased productivity and marketing leverage.

• Early experimentation with agentic commerce and integration with platforms like ChatGPT and Claude.

• Emphasis on learning and iterative improvement, with gradual impact expected on conversion and growth metrics.