Fiserv (FISV) Bernstein 42nd Annual Strategic Decisions Conference summary

Key learnings and organizational changes

• Franchise review identified post-COVID growth normalization and areas for improvement in client service and product delivery.

• Launched the One Fiserv Action Plan with five pillars, emphasizing a client-first mindset, AI adoption, leadership changes, and cultural shifts.

• Aims to restore predictable, mid-single-digit revenue growth and a constant compounder investment profile.

Leadership and talent

• Leadership team now blends new hires and existing talent, with half of the expanded team being new.

• Attrition among top and best-performing talent is at record lows, indicating strong engagement.

• Strategic acquihires and rehiring of subject matter experts have revitalized the employee base.

AI-driven modernization

• AI initiatives target revenue growth, cost reduction, and enhanced client experience.

• AI enables faster product launches, improved data products, and new categories like agentOS.

• Announced partnerships with OpenAI and Cognition to accelerate modernization.