Flywire (FLYW) J.P. Morgan 54th Annual Global Technology, Media and Communications Conference summary

Strategic review and organizational transformation

• Streamlined operations, optimized performance by geography and product, and reinvested in key regions and teams.

• Organizational changes and backend system upgrades have positioned the business for scalable growth.

• Ongoing review of structure and processes is seen as essential for continued efficiency and scale.

Vertical strategy and complexity focus

• Operates across education, travel, healthcare, and B2B, targeting clients with complex payment needs.

• Uses industry-focused software and shared payment infrastructure to address unique challenges in each vertical.

• Pursues new complex use cases and considers expansion into additional challenging industries.

Travel business and global expansion

• Hospitality segment is US-centric but preparing for international expansion, leveraging Sertifi acquisition.

• Luxury experiential travel is expanding geographically and by sub-sector, with growth in Southeast Asia, Australia, and New Zealand.

• Product innovation, such as Sign and Pay, is being cross-sold across travel segments.

• Sertifi integration is ahead of plan, with global launch expected to accelerate growth.