Funding Circle (FCH) CMD 2025 Presentation summary

Market position and customer base

• Leading UK online SME lender with 15 years of data and a customer NPS of 79, serving SMEs across the UK.

• Recognized as the best-known SME lending brand outside high street banks, with high brand awareness and customer satisfaction.

• Large addressable market with over 5.4 million SMEs and £84bn+ in SME debt origination opportunity.

• Brand engagement driven by Premiership Rugby sponsorship and digital campaigns with over 20 million video views.

• Direct and intermediary go-to-market strategy, winning NACFB Unsecured Funder of the Year for six consecutive years.

Product suite and innovation

• Multi-product platform offers term loans, FlexiPay (pay later), and a cashback credit card, all powered by proprietary technology.

• Term loans range from £10,000 to £750,000, with flexible terms and no early repayment fees.

• FlexiPay enables pay-later options with flat fees, average credit limits of ~£16k, and over £1bn in transactions to date.

• Cashback credit card offers up to 2% cashback for six months, then 1% uncapped, with no monthly fees and average limits of ~£15k.

• Continuous product evolution, including asset finance via marketplace and unified FlexiPay experience.

Technology, data, and credit risk management

• Proprietary tech platform with AI-powered risk models and 15 years of proprietary and public data.

• 77% of applications receive instant decisions; advanced analytics and expert review for remaining cases.

• Ninth-generation risk model delivers 3x better risk discrimination than bureau scores, validated during COVID.

• Robust portfolio management, stress-testing, and >2.5x loss coverage compared to historic insolvency peaks.

• GenAI used to enhance productivity, customer experience, and underwriting, with ongoing process automation.