Gjensidige (GJF) CMD 2026 summary

Strategic priorities and market positioning

• Four key priorities guide operations: customer empathy, resilience, profitable growth, and sustainability, supported by strong Nordic presence and deep customer insights.

• Integration across Norway, Denmark, and Sweden leverages shared solutions and best practices, driving efficiency and reinforcing market position.

• Advanced technology, data analytics, and AI underpin operational excellence, with AI embedded in pricing, risk, distribution, and claims.

• Ambitious sustainability targets include net zero emissions from investments by 2050 and significant CO2 reductions and sustainable products by 2030.

• High customer loyalty, digital maturity, and integrated value chains create high entry barriers for new competitors.

Financial targets and performance outlook

• 2026 targets: combined ratio below 82%, cost ratio around 13%, ROE above 24%, solvency ratio 140–190%, insurance service result >NOK 7.5bn, and >DKK 750m in Denmark.

• 2027–2028 targets: combined ratio below 81%, cost ratio around 12%, ROE above 28%, insurance service result >NOK 10bn, solvency ratio 140–190%.

• Premium growth assumptions are based on pricing at least in line with claims inflation (3–6%), with additional volume growth from home, life, and health segments.

• Dividend policy targets at least 80% payout ratio, with regular and special dividends, balanced with reinvestment and capital strength.

• Achieved all previous financial targets and strengthened business foundations for continued strong performance.

Technology and operational excellence

• Technology strategy centers on simplifying IT foundations, amplifying data advantage, and accelerating automation and AI.

• Core system consolidation in Denmark (EDITH) and modular modernization in Norway and Sweden reduce complexity and technical debt.

• Group-wide data platform enables real-time, high-quality data access, supporting hyper-personalization and efficient model deployment.

• Over 200 AI/ML models in production drive improvements in pricing, underwriting, CRM, and claims, with internal adoption of GenAI up 70% in six months.

• Automation and digitalization have led to 67% automated claims processing and doubled app usage in three years.