Global Blue Group (GB) Analyst Day 2024 Presentation summary

Introduction and strategic positioning

• Global Blue is a leading technology and payments partner focused on enhancing retailer effectiveness and shopper experience, especially in the luxury and travel retail sectors.

• Operates a B2B2C model, providing integrated technology and payment solutions to over 75,000 retailers and 300,000 stores globally.

• Holds a unique position in the retail and travel ecosystem, connecting with regulators, travel operators, and payment providers.

• Offers a comprehensive network with deep integration at both front and back ends, supporting international shoppers and retailers.

Market leadership and business model

• Commands ~70% market share in Tax Free Shopping (TFS) and ~20% in Dynamic Currency Conversion (DCC) FX Solutions, making it the clear global leader.

• Maintains high client retention rates (102.8% net retention over the last 5 years) and long-standing relationships with iconic luxury brands.

• Integrated technology platform connects with 40+ acquirers, 250+ POS providers, and 26 customs authorities, enabling scalability and compliance.

• Revenue model is based on a percentage of sales in store (SiS), benefiting from luxury goods inflation and geographic VAT rate differences.

Technology and product innovation

• Advanced digital solutions (Eligibility Detection, Secure Card Capture, Mobile Customer Care) drive higher issue and refund ratios, improving store efficiency and shopper experience.

• Digitalization of the TFS journey, including export validation and refunding, has led to significant cost savings and operational improvements.

• Cloud-based issuing solutions (IC2) now rolled out to ~65% of merchants, reducing in-store checkout time by over 80%.

• Data-driven commercial approach leverages a proprietary database of 15M shoppers and 150M SKUs, supporting C-level retailer engagement.