GoHealth (GOCO) The 44th Annual William Blair Growth Stock Conference summary

Management and organizational strategy

• Leadership team largely refreshed in the past two years, bringing targeted expertise for Medicare's regulatory and consumer needs.

• CEO and COO became licensed agents to better understand and integrate agent experience into strategy.

• Emphasis on a tech-driven, standardized agent experience to accelerate new agent performance and improve efficiency.

Market landscape and business model

• Serves a Medicare market of 65 million, with 30 million consumer interactions over 5-6 years and 2 million served last year.

• Enrolled 825,000 consumers in new plans, generating $735M revenue, $75M Adjusted EBITDA, and $109M in operating cash flow in 2023, a $400M+ swing from 2021.

• Focuses on special needs populations, enrolling 42% of such consumers versus 25% market average, delivering higher value to health plans.

Technology and differentiation

• Proprietary technology leverages 30 million consumer interactions to optimize plan matching and minimize cost per acquisition.

• Unique contracts and tech-driven workflows (e.g., Encompass) enable industry-leading efficiency and standardization.

• API integrations reduce agent time spent on data collection, enhancing consumer and agent experience.