GWA Group (GWA) Investor presentation summary

Strategic direction

• Strategy targets profitable volume growth, evolving from fixtures and fittings toward products, solutions and services through three connected Horizons.

• Market shifts include greater demand for solutions, connected bathroom experiences and customer outcomes; plumbers remain central to specification, installation and adoption.

• Differentiating strengths include technical expertise, plumber relationships, leading brands, end-to-end category expertise and innovation capability.

• FY23–FY26 CAGRs: volume 1.5%, revenue 1.0%, EBIT 3.6% and EPS 4.1%; more than 30,000 technical plumber interactions through programs.

• Customer First operating changes improved Merchant NPS; delivery in full exceeded 90%, and the vitality index exceeded 10% in FY26.

Horizon 1: fixtures and fittings

• Global sourcing, faster diffusion of innovation, merchant-owned brands and digital channels are changing competition; repair and replacement demand supports resilient category economics.

• Core growth model combines category authority, portfolio and brand preference, merchant execution and customer insight to generate and convert demand.

• Capability investment is directed toward category insight, innovation, branded preference and customer partnerships, including the Caroma Riviere Collection and CleanFlush technology.

Horizon 2: plumber obsession

• Plumbers face greater product complexity, labour constraints, installation risk and customer expectations; brands that reduce time, risk and uncertainty can earn preference.

• The model links proprietary plumber insight and reduced installation friction to confidence, advocacy, recommendations and repeatable pull-through demand.

• Initiatives include professional development, innovation workshops, dedicated plumbing specialists and an app; commercial proof is tracked through participation, recommendation and pull-through demand.