ISS (ISS) Investor presentation summary

Executive summary

• Q1 2025 organic growth was 4.3%, driven by price increases, volume and above-base activity; retention reached 94%.

• The 2025 outlook was confirmed across all three KPIs; the DTAG arbitration process was progressing as planned, with an oral hearing scheduled for mid-July.

Commercial and operating update

• Commercial initiatives gained momentum, with traction in selected customer segments and improving client engagement.

• A January 2025 survey of nearly 11,000 office workers in 15 countries found 81% work in a hybrid fashion, 64% say workplace facilities and experiences could bring them in more often, 88% identify work-from-home risks and 71% consider the office important.

• Retention improved, and the pipeline included expansions in Australia, Türkiye and Southeast Asia, plus extensions in Denmark, Spain and Hong Kong.

Financial performance and capital returns

• Q1 organic growth was broad-based across countries; the UK was the largest contributor in Northern Europe, while deliberate contract trimming affected growth in the Americas and parts of Europe and Asia-Pacific.

• As of 17 June 2025, DKK 575m in dividends had been paid, DKK 860m of a DKK 2.5bn share buyback completed, 11.5m shares cancelled and total payout yield was 10%.