ISS (ISS) Investor Update summary

Performance highlights

• Organic growth reached 4.3% in Q1 2025, driven by price increases, volume, and above-base activities.

• Retention rate remained high at 94%, reflecting strong customer loyalty.

• Commercial initiatives are gaining momentum, especially in targeted customer segments.

• Leaner executive structure is accelerating execution and decision-making.

• Arbitration process with DTAG is progressing as planned, with an oral hearing scheduled for mid-July.

Financial update

• Organic growth in Q1 2025 was mainly driven by net price increases and above-base projects.

• Significant cash return in 2025 includes DKK 575m paid dividend and over DKK 600m of a DKK 2.5bn share buyback completed.

• 11.5 million shares were cancelled at the April 2025 AGM, resulting in a total payout yield of 10% for 2025.

Strategic and operational update

• Workplaces are evolving, with 81% of employees working in a hybrid model and 64% motivated by improved facilities.

• Focus on curating workplace experiences to boost engagement and productivity.

• The business model has shown resilience through economic cycles, maintaining stable organic growth and operating margins.