Lime Technologies (LIME) SEB Nordic Seminar presentation summary

Business overview and strategy

• Provides full-service SaaS customer care solutions with a focus on exceeding customer expectations through tailored software and expertise.

• Serves over 7,500 customers and more than 1,000,000 users across 12 offices in 7 countries.

• Emphasizes long-term profitable growth, a sticky customer base, and a strong corporate culture.

• Operates with a direct channel, local presence, and verticalized approach, supported by over 30 years of experience.

• Pursues growth through verticalization, international expansion, and strategic acquisitions.

Product and service offerings

• Offers industry-tailored CRM solutions, plug-and-play CRM for B2B sales teams, and all-in-one communication platforms.

• Provides digital consultancy, live chat, AI, automation, and club management platforms.

• Solutions are customized for four focus verticals: utility, real estate, wholesale, and membership, representing 70% of net sales.

• Delivers expert services including onboarding, integration, migration, support, and maintenance.

• Mission-critical, vertical-specific AI solutions are a key focus.

Financial performance and growth

• Achieved 11% sales growth and 25% adjusted EBITA margin in Q3, with 13% ARR growth LTM.

• Net sales have shown consistent growth, reaching 730 SEKm in 2023 and 577 SEKm in 2022.

• Recurring revenue now represents 67% of total revenue, driven by a shift to subscription pricing since 2015.

• Subscription revenue grew 20% LTM, while up-front license revenue is in decline.

• Cash flows are strong and growing, supported by multiple revenue streams and a large existing customer base.