Manulife Financial (MFC) Fireside Chat summary

Introduction and agenda

• The discussion centered on Roy Gori's retirement, his tenure, and the transformation journey, with audience participation encouraged throughout.

Background and experience of the speaker

• Roy Gori worked for 40 years at two companies, with 10 years at Manulife, including roles as Asia CEO and CEO.

• His mandate as CEO was to drive a transformation toward sustainable, less volatile results and digitization.

Current industry trends

• The insurance industry in Asia is shifting from agency-led to diversified, digital-first models, with bancassurance and brokers gaining importance.

• GenAI is seen as a transformative force, enabling new engagement models and operational efficiencies.

• Wealth management is growing, with Asia and wealth segments expected to represent a larger share of business.