Optimum Communications (OPTU) NSR/BCG Global Connectivity Leaders Conference - New York summary

Strategic priorities and transformation progress

• Focus has shifted from stabilization to offensive growth, emphasizing broadband stabilization and value creation for customers and stakeholders in 2026.

• Financial discipline remains central, with continued command over ARPU, OpEx, and CapEx intensity, and a commitment to investing only where returns are clear.

• Investments are targeted at HFC plant upgrades, mid-split, multi-gig speeds, and disciplined new builds, with capital expected to increase year-over-year.

• New go-to-market strategies and pricing have been launched across all channels to simplify operations and enhance competitiveness.

• Subscriber trends are expected to remain flat versus Q4, with ongoing monitoring of key metrics and a focus on broadband stabilization and growth.

Fiber and network evolution

• Multi-year network plan now guides investments in HFC and fiber, with 175,000+ new passings last year, mostly fiber.

• Fiber build continues to be prioritized for new areas, with a focus on monetizing investments more effectively.

• Fiber migrations slowed in Q4 to address technical and process issues; a new strategy aims to resume migrations by year-end without eroding ARPU.

• No current plans to decommission the coaxial (HFC) plant; ongoing evaluation of how to best leverage existing infrastructure.

Product and service innovation

• New video packages tailored to customer preferences have driven the best video results in years, with 15% of the video base now on these packages.

• Packages are designed to offer flexibility, value, and integration with streaming services, resonating with both new and existing customers.

• Mobile strategy has been relaunched, with only 8% penetration but significant opportunity; focus is on quality sales, device financing, and integration into all sales channels.

• Improvements in mobile have reduced churn by 700 basis points in Q4, with new pricing and credit strategies to accelerate growth in 2026.