Pinnacle Financial Partners (PNFP) Barclays 24th Annual Global Financial Services Conference summary

Integration progress and merger outcomes

• Loan growth reached 12% and deposit growth 6% year-to-date, both ahead of projections.

• Earnings per share increased 26% since the merger, with frontline productivity unaffected.

• 124 revenue producers added through June, with voluntary turnover dropping to 6%.

• Net Promoter Score declined only 3 points post-merger, maintaining top ranking in the Southeast.

• Cultural integration and unified operating model required significant leadership focus.

Business model scalability and talent strategy

• Selective, invitation-only hiring model targets experienced, culturally aligned talent.

• Decentralized structure reduces bureaucracy and empowers local teams.

• Incentive plan aligns all employees to shared goals, driving high engagement (85%).

• Expansion focuses on densifying existing markets and entering new ones like Richmond and Mobile.

• Revenue producer hiring targets: 250 this year, 275 next year.

Systems conversion and operational readiness

• Core system conversion scheduled for March 15, with prior conversions of mortgage, HR, and imaging platforms.

• Best-of-both evaluation ensures key functionalities are retained in the end-state system.

• Change management and client education prioritized ahead of brand and technical conversion.

• Contingency plans include 140 additional call center agents for conversion weekend.