Remitly Global (RELY) Goldman Sachs Communicopia + Technology Conference 2025 summary

Strategic vision and business evolution

• Expanded vision to serve a broader customer base beyond immigrants, including micro-businesses and high-dollar senders.

• Platform now supports a wide range of financial services, moving from transactional remittances to deeper customer relationships.

• Remitly Business targets micro-businesses and freelancers, offering features like eKYB and bulk payouts.

• High-dollar senders and business customers present significant growth opportunities, with LTV to CAC ratios six times higher than consumer customers.

• Early adoption of Remitly Business is strong, with thousands of customers and rapid expansion in the U.S. and U.K.

Financial performance and outlook

• Achieved 34% growth and 16% EBITDA, delivering GAAP profitability for two consecutive quarters.

• Growth expected to moderate in the second half due to strong prior-year comparisons, but guidance is now more realistic.

• Investment capacity remains strong, with expense guidance including new product bets.

• Revenue less transaction expense dollars grew 34% last quarter, reflecting improved efficiency.

• Marketing investments remain efficient, with a focus on customer acquisition cost (CAC) and retention.

Product innovation and new launches

• Announced Remitly One, a membership product offering benefits like Remitly Flex (send now, pay later), Remitly Wallet, and cash back.

• Remitly Flex allows customers to send up to $250 and pay back within 90 days, with higher adoption among underserved segments.

• Remitly Wallet enables users to hold USD balances, with plans to expand to multi-currency and stablecoin (USDC) support.

• Stablecoin integration addresses needs in inflation-prone markets and improves internal treasury management.

• Value-added services for business customers include bulk payouts, scheduling, and payroll features.