Remitly Global (RELY) investor relations material

Key business highlights

• Achieved a defining quarter with 34% growth, 16% EBITDA, and GAAP profitability, maintaining strong momentum despite challenging comps in the second half of the year.

• Expanded vision to serve a broader customer base beyond immigrants, including high-dollar senders and micro-businesses, reflecting inbound demand and platform extensibility.

• High-dollar sender segment saw record growth, with volume up over 45%, and increased average transaction size, indicating strong organic demand.

• Remitly Business launched in the U.S. and U.K., targeting micro-businesses and freelancers, with early adoption showing thousands of new customers and a sixfold higher LTV to CAC ratio compared to consumers.

• Continued investment in marketing and network efficiency, leveraging digital channels and platform scale to drive customer acquisition and retention.

Product innovation and roadmap

• Announced Remitly One, a membership product offering benefits like Remitly Flex (send now, pay later), Remitly Wallet (multi-currency, stablecoin support), and cash-back incentives, aiming to deepen customer relationships.

• Remitly Flex provides a $250 send-now, pay-later feature with high adoption and strong repayment rates, supported by robust risk management and proprietary data.

• Credit establishment product will help users build credit history by reporting transaction data to bureaus, addressing a key pain point for cross-border customers.

• Remitly Wallet enables USD and soon multi-currency balances, with USDC stablecoin launching to help users in inflation-prone markets hold stable value.

• Value-added services for business customers include bulk payouts, scheduled payments, and integration with wallet features, supporting broader financial needs.

Technology, network, and operational strategy

• Built global payment rails across 170 countries, with 93% of transactions delivered in under an hour and 97% not requiring customer support.

• Stablecoin technology is being used for both customer solutions (stable savings in emerging markets) and internal treasury management, improving FX efficiency and reducing working capital needs.

• Ongoing investments in network integrations and payout partners aim to further increase transaction speed and efficiency, building a competitive moat.

• AI-driven virtual agents and WhatsApp integration enhance customer support and acquisition, reducing friction and marketing costs.

• Focused on balancing growth, profitability, and investment, with deliberate rollout of new products and a long-term view on expanding EBITDA and business durability.