Remitly Global (RELY) The Citizens JMP Technology Conference 2025 summary

Vision and business overview

• Aims to transform lives with trusted financial services that transcend borders, serving 7.8 million quarterly active users and processing $50 billion annually, with over $1 billion in revenue and 30%+ growth at scale.

• Operates in 170 countries and 5,100 corridors, with less than 3% share of the $2 trillion global remittance market, indicating significant growth potential.

• Focuses on building trust through compliance, speed, and reliability, with 90%+ of transactions delivered in under an hour and 95%+ not requiring customer support.

Technology and competitive differentiation

• Digital-first approach reduces costs by eliminating physical agents and leveraging direct integrations with banks and disbursement partners.

• Machine learning algorithms minimize transaction losses and fraud, enhancing customer experience and operational efficiency.

• Scale enables a flywheel effect: lower costs, better prices, improved customer experience, high retention, and strong word-of-mouth growth.

Customer base and market trends

• Customers are typically long-term residents in sending countries, required to complete KYC and fund transfers via bank accounts or debit cards.

• Geographic diversification is increasing, with 35% of business now outside the U.S. and origination from 30 countries.

• Large serviceable market among banked individuals, with ongoing expansion into new markets and customer segments, including micro businesses.