RingCentral (RNG) Morgan Stanley Technology, Media & Telecom Conference 2026 summary

Strategic vision and AI leadership

• Aims to be recognized as a leader in agentic voice AI, leveraging its position as a gatekeeper for business communications and rapidly evolving into an AI-centric company.

• Over 10% of revenue now comes from customers using paid AI products, with this share doubling year-over-year and expected to rise further.

• Maintains a durable moat through a large, reliable B2B voice network, handling billions of calls and serving over half a million customers and 8 million end users.

• Invests $250 million annually in R&D, with a growing focus on AI to expand and fortify its product portfolio.

Product innovation and AI integration

• Partnership with OpenAI (GPT-5.2) enhances real-time voice AI capabilities, focusing on low latency, high accuracy, and cost efficiency while remaining model agnostic.

• The AIR (AI Receptionist), AVA (AI Virtual Assistant), and ACE (AI Conversation Expert) suite delivers an integrated customer journey, improving call handling, task automation, and business outcomes.

• RingCX targets mid-market and below, complementing high-end partnerships and offering aggressive pricing and full AI integration for workforce management and proactive assistance.

• About half of RingCX sales are to existing customers, with large deals often including the full AI portfolio.

Go-to-market and monetization

• Channel and GSP ecosystem now accounts for over 10% of ARR, growing faster than the company overall, with $100 million in ARR from AI products.

• GSP-led sales are highly profitable, with double-digit growth and payback periods under 18 months.

• AI products are priced on a usage-based model, scaling revenue with customer usage and driving higher ARPU and net retention.

• AI adoption is expected to be accretive to gross margins and a lever for long-term margin expansion.