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RingCentral (RNG) investor relations material

RingCentral UBS’s 2025 Global Technology and AI Conference summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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UBS’s 2025 Global Technology and AI Conference summary1 Dec, 2025

Strategic transformation and product innovation

  • Transitioned from single-product SaaS to a multi-product platform, now entering a new phase focused on embedding AI across communications workflows.

  • Launched three AI-driven products—AIR (AI Receptionist), AVA (AI Virtual Assistant), and ACE (AI Conversation Expert)—covering all stages of customer interaction.

  • AIR has seen rapid adoption, surpassing 5,000 accounts and growing by hundreds weekly, with strong interest from global service providers and large partners.

  • AI products are experiencing triple-digit sequential growth, with expectations for breakout years in 2026 and beyond.

  • Product-led growth is emphasized, with 50% of AIR deployments initiated by existing customers through self-service trials.

Financial performance and growth outlook

  • Emerging products are projected to exceed $100 million in ARR by year-end, up from $50 million in 2024, representing under 5% of total ARR but targeted to reach 10% by 2027.

  • Core business (RingEX) remains a $2 billion segment, with ongoing migration from on-premise to cloud and new bundled offerings targeting informal contact centers.

  • SMB segment is growing at double digits, while enterprise faces tougher comps due to post-COVID contract normalization and channel transitions.

  • Renewed partnerships and maturing in-house CX solutions are expected to drive future enterprise growth and ARPU stabilization.

  • Over $250 million annual R&D budget, with more than half allocated to new product development, especially AI.

Competitive positioning and operational efficiency

  • Differentiation comes from scale, traffic, and unique AI offerings; no direct scaled competitor for AIR identified.

  • AI is used internally across R&D, customer support, sales, and marketing, driving a step-change in innovation and efficiency.

  • Free cash flow has grown from $100 million to over $525 million in three years, with strong operating leverage and disciplined cost management.

  • Focus on optimizing free cash flow per share through investment, debt reduction, and share buybacks; leverage reduced from over 4x to under 2x in three years.

  • Commitment to reduce gross debt to $1 billion by 2026 and continue buybacks, with share count now at 2020 levels.

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Barclays 23rd Annual Global Technology Conference10 Dec, 2025
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Frequently asked questions

RingCentral, Inc. provides software-as-a-service solutions that enable businesses to communicate, collaborate, and connect via a cloud platform. Its products include RingCentral Office, a multi-faceted business communications and collaboration solution that allows users to communicate through voice, text and video; RingCentral Professional, an inbound call routing service with local or toll free number; and RingCentral Fax that offers Internet fax capabilities. The company also provides RingCentral Meetings, a video conferencing service to host online meetings with HD voice capabilities and screen sharing feature through its WebRTC platform; and RingCentral Contact Center solution to engage with customers using social media tools like Facebook Messenger, SMS or MMS.

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