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Edge14 Nov 2025
Ball: The King of Cans
From a 19th-century glass-jar legacy to a global plant network, Ball is now a pure-play aluminum can partner to the world's biggest beverage brands.
RingCentral (RNG) investor relations material
RingCentral Status Update summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Status Update summary5 Nov, 2025
Strategic vision and market positioning
Focus on agentic Voice AI as the core of a unified communications platform, positioning voice as the primary interface for business interactions and customer engagement.
Leadership in cloud-based business voice, with a 20% market share and a robust, scalable network supporting over 500,000 businesses and 8 million users.
Expansion from core voice services to a multi-product portfolio, including video, messaging, and AI-first contact center solutions.
Addressable market estimated at $150 billion, with AI for customer experience and engagement projected at $65 billion.
Product innovation and AI integration
Launched the Agentic Voice AI suite: AIR (AI Receptionist), AVA (AI Virtual Assistant), and ACE (AI Conversation Expert), covering every phase of customer interaction.
AIR automates call handling, appointment booking, lead capture, and contextual handoff to humans, now available across any phone system.
AVA provides real-time assistance, meeting summaries, and administrative automation across voice, video, and contact center.
ACE delivers business insights, sentiment analysis, and executive dashboards, with new modules for customer intent, retention risk, and competitive threats.
RingWEM, based on the CommunityWFM acquisition, enhances workforce engagement and quality management for contact centers.
Customer adoption and business impact
AIR has reached 5,800 customers since launch, driving significant ROI, increased revenue, and improved customer satisfaction for clients across industries.
RingCX surpassed 1,300 customers with triple-digit growth, supporting both formal and informal contact centers.
Case studies show measurable outcomes: a Fortune 500 insurer achieved $6.8 million in value, a restaurant chain reported 250% ROI, and small businesses doubled spend with AI solutions.
Internal deployment of AI tools led to a 10% sales quota increase and 15% reduction in customer support handle time.
Partial view of Summaries dataset, powered by Quartr API
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Next RingCentral earnings date
Wells Fargo's 9th Annual TMT Summit18 Nov, 2025
Next RingCentral earnings date
Wells Fargo's 9th Annual TMT Summit18 Nov, 2025
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Frequently asked questions
RingCentral, Inc. provides software-as-a-service solutions that enable businesses to communicate, collaborate, and connect via a cloud platform. Its products include RingCentral Office, a multi-faceted business communications and collaboration solution that allows users to communicate through voice, text and video; RingCentral Professional, an inbound call routing service with local or toll free number; and RingCentral Fax that offers Internet fax capabilities. The company also provides RingCentral Meetings, a video conferencing service to host online meetings with HD voice capabilities and screen sharing feature through its WebRTC platform; and RingCentral Contact Center solution to engage with customers using social media tools like Facebook Messenger, SMS or MMS.
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