Savers Value Village (SVV) 27th Annual ICR Conference 2025 summary

Business overview and mission

• Operates 351 stores in North America and Australia under multiple brands, with a 70-year history and $1.5 billion in trailing 12-month sales.

• Focuses on the circular economy, championing reuse and sustainability, and partners with nonprofits for donated goods.

• Paid over $530 million to nonprofit partners from 2019-2023, diverting $3.2 billion in goods from landfills.

• Maintains a large, loyal customer base with nearly six million members.

• Employs over 21,000 team members, emphasizing a triple bottom line of people, planet, and profit.

Operations and supply chain

• Vertically integrated model controls the flow of goods and optimizes supply chain for profitability.

• Receives 77% of supply directly from donors at store-operated or mobile donation centers, with the remainder delivered by nonprofit partners.

• Invests in centralized processing centers and automated book processors to support growth and efficiency.

• Automated book processors use AI to process 12,000 books in eight hours, improving consistency and labor efficiency.

• Stores turn inventory over 15 times a year, adding 30,000 new items weekly at an average price of $5.

Market trends and growth strategy

• U.S. thrift market is less mature than Canada, offering significant growth potential and white space for expansion.

• Plans to open 25-30 new stores in 2025, focusing primarily on the U.S. market.

• New store classes of 2023 and 2024 are generating strong returns, with continued evaluation of value proposition levers.

• Canadian business is more mature with high brand awareness but faces macroeconomic challenges.

• Reinventing the thrift experience with large, off-price retail-like stores and data-driven innovation.