Serviceware (SJJ) Q4 2024 earnings summary

Executive summary

• Achieved record sales revenues of EUR 103.3 million in 2023/2024, up 12.8% year-over-year, surpassing EUR 100 million for the first time.

• SaaS/Service segment grew 22.1% to EUR 69.9 million, now 67.7% of total revenues, reflecting ongoing business model transformation.

• EBITDA rose to EUR 3.2 million from EUR 0.2 million, and net result improved to EUR -0.07 million from EUR -3.9 million.

• Strong international expansion, including new markets in North America and Asia, and key partnerships such as with Maryville Consulting.

• Artificial Intelligence (AI) is now central to the ESM Platform, driving efficiency, automation, and competitive advantage.

Financial highlights

• Sales revenues: EUR 103.3 million (+12.8% year-over-year); SaaS/Service: EUR 69.9 million (+22.1%).

• EBITDA: EUR 3.2 million (prior year: EUR 0.2 million); EBIT: EUR -0.3 million (prior year: EUR -4.0 million).

• Net result after taxes: EUR -0.07 million (prior year: EUR -3.9 million).

• Recurring revenues share increased to 77.8% (prior year: 70.9%); churn rate stable at 3.2%.

• Cash and cash equivalents: EUR 33.6 million (+19% year-over-year); equity: EUR 46.4 million.

Outlook and guidance

• Revenue growth of 5–15% expected for the next fiscal year, with further increases in EBIT and EBITDA anticipated.

• Continued focus on international expansion and increasing the share of recurring revenues.

• No further capitalization of internally generated intangible assets, which will impact EBIT/EBITDA in the coming year.

• Management remains optimistic for another record year in sales revenues.