Sprinklr (CXM) Q4 2025 earnings summary

Executive summary

• Q4 total revenue reached $202.5M, up 4% year-over-year; subscription revenue grew 3% to $182.1M.

• Full-year FY25 revenue was $796.4M, up 9% year-over-year; subscription revenue rose 7% to $717.9M.

• Non-GAAP operating income for Q4 was $25.9M (13% margin); full-year non-GAAP operating income was $84.8M (11% margin).

• 149 customers generated at least $1M in annual subscription revenue, up 18% year-over-year.

• The company is undergoing a major transformation, focusing on operational efficiency, product innovation, and a refined go-to-market strategy targeting large enterprise customers.

Financial highlights

• Q4 non-GAAP gross margin was 71%; subscription gross margin was 79%, while professional services gross margin was breakeven.

• Q4 free cash flow was $1.5M; full-year free cash flow was $59.2M (7% margin).

• Cash and marketable securities at year-end totaled $483.5M, with no debt.

• Calculated billings for FY25 were $831.1M, up 6% year-over-year.

• Total remaining performance obligations (RPO) at year-end were $987.7M, up 2% year-over-year.

Outlook and guidance

• Q1 FY26 revenue expected between $201.5M and $202.5M (3% growth year-over-year).

• Q1 non-GAAP operating income expected between $31.5M and $32.5M (16% margin).

• FY26 total revenue guidance is $821.5M–$823.5M (3% growth); subscription revenue $741M–$743M.

• FY26 non-GAAP operating income expected between $129M and $131M (16% margin); non-GAAP net income per share $0.38–$0.39.

• FY26 free cash flow margin expected at 15%, or ~$120M, doubling from FY25.