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Sprinklr (CXM) investor relations material
Sprinklr Q3 2026 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q3 2026 earnings summary3 Dec, 2025
Executive summary
Q3 total revenue grew 9% year-over-year to $219.1M, with subscription revenue up 5% to $190.3M and professional services revenue up 43%.
Non-GAAP operating income reached $33.5M (15% margin), while GAAP operating income was $11.6M; non-GAAP net income per diluted share was $0.12.
Free cash flow for Q3 was $15.5M–$16M, with 145 customers generating over $1M in revenue.
Leadership team strengthened with a new CFO and Chief Product/Strategy Officer; transformation and restructuring initiatives continue.
Platform recognized as a leader in analyst reports (Forrester, Gartner), with major customer wins and expanded Project Bear Hug engagement.
Financial highlights
Q3 total revenue: $219.1M; trailing twelve months revenue: $839.1M, up from $788.1M year-over-year.
Subscription revenue: $744.96M for the last twelve months; professional services revenue was $28.8M in Q3.
Non-GAAP gross margin for Q3 was 67%, with subscription gross margin at 77% and professional services gross margin at 2–5%.
Free cash flow for the nine months ended October 31, 2025, was $126M, up from $57.6M in the prior year period.
Cash and marketable securities totaled $480.3M, with no significant debt.
Outlook and guidance
Q4 revenue expected at $216.5M–$217.5M (7% growth year-over-year); subscription revenue $191M–$192M.
Q4 non-GAAP operating income expected at $29M–$30M; non-GAAP net income per diluted share $0.09–$0.10.
FY26 total revenue guidance: $853M–$854M; subscription revenue $754M–$755M; non-GAAP operating income $137.5M–$138.5M; non-GAAP net income per share $0.43–$0.44.
Full-year free cash flow estimate maintained at $125M, excluding restructuring costs.
Detailed FY27 outlook to be provided next quarter.
Explain RPO decline vs CRPO growth
Subscription vs professional services revenue growth
Reason for Q4 total revenue sequential decline
Project Bear Hug's impact on FY27 renewals
Professional services revenue's future impact
AI's role in Sprinklr's competitive moat
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Q4 202625 Mar, 2026
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Frequently asked questions
Sprinklr Inc operates a social software platform that enables the world's leading brands and organizations to publish content in context and on-demand, across any channel – social, mobile and web. The Sprinklr platform includes a powerful publishing, workflow, analytics and media management functionality that empowers brand marketers to act with agility and achieve business impact. Sprinklr's service layer is delivered as a SaaS solution through the cloud. Sprinklr Inc was founded in 2009 and is headquartered in New York.
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