SS&C Technologies (SSNC) UBS Global Technology and AI Conference summary

Business evolution and transformational growth

• Grew from $86,000 in 1986 to nearly $6 billion in revenue, driven by key acquisitions like DST, Intralinks, and Eze.

• Early focus on building efficient investment systems for insurance and pension funds, leveraging PC technology.

• Recent acquisitions, such as Battea and Blue Prism, have expanded service offerings and automation capabilities.

• Embeddedness with large clients has increased, with significant growth in average client size and complexity.

• Private market services now track and report on about $900 billion in assets, with major clients like KKR and Carlyle.

Technology, automation, and AI integration

• Adoption of generative AI and intelligent automation is replacing manual work, boosting productivity and efficiency.

• Over 1,100 bots deployed internally, with plans to reach 1,200, streamlining operations and reducing staffing needs.

• Blue Prism and digital workers have improved accuracy and turnaround times for client deliverables.

• Focus on maintaining human expertise alongside automation, with strong controls and training.

• Next-Gen Blue Prism expected to handle more complex tasks, further enhancing operational leverage.

Client retention, pricing, and growth strategy

• Retention rates have improved as client complexity and embeddedness have increased.

• Cross-selling and upselling to large clients are now prioritized, driving organic growth and higher revenue per client.

• Organic growth targets raised to 4%-8%, with a 2024 midpoint of 4.9%, reflecting structural improvements.

• Price increases are supported by added value and dedicated client teams, not just by market power.

• Staff retention and dedicated teams for top clients are key to sustaining pricing power and client satisfaction.