Telstra Group (TLS) ASX CEO Connect September 2025 summary

Strategic direction and business overview

• Launched Connected Future 30 strategy, outlining ambitions through FY30.

• Operates Australia’s largest and most reliable mobile network, with 25 million retail services and 265 stores.

• Expanding digital infrastructure, including a new inner city fiber network to support AI-era connectivity.

• Presence in over 30 countries and a major player in subsea cables across Asia.

Network investment and technology initiatives

• Achieved 3 million sq km mobile coverage, reaching 99.7% of Australia’s population.

• 5G network now covers 95% of the population; $12.4B invested in mobiles over 7 years, with $4.7B in regional areas.

• Closed 3G network to redeploy spectrum for 5G and 4G improvements.

• Launched Australia’s first satellite-to-mobile text messaging, with 90,000 daily device connections.

• Announced joint venture with Accenture to accelerate data and AI roadmap.

Customer experience and digital transformation

• Achieved a 15-point improvement in episode NPS over four years.

• Digitization reduced customer complaints by over 70% since FY21.

• Nearly completed migration of consumer customers to a new digital stack.

• Price increases implemented to support network improvements, with flexible options and support for vulnerable customers.