Telstra Group (TLS) Deutsche Bank Virtual Investor Conference summary

Strategy and customer experience

• Connected Future 30 began in FY 2026; its five-year ambition is to be Australia’s number one connectivity choice, with customer engagement, network-as-a-product and digital infrastructure pillars.

• AI-powered digital assistant, self-service tools and website/app search expanded in FY 2026; all consumer customers moved to the new digital platform, supporting satisfaction, customer retention and lower service costs.

• More than AUD 9.5 billion invested in the mobile network over five years, including AUD 3.8 billion in regional areas; nearly 1,200 sites upgraded with 5G Advanced and more than 1,800 with backup power in FY 2026.

• Network footprint supports ~26 million retail mobile services; infrastructure includes 250,000 km of optical fibre, with presence in more than 30 countries and territories.

Digital infrastructure

• Aura Network build was ~two-thirds complete, with more than 9,000 km of fibre laid and six routes ready for service; Google, AWS, Firmus and Microsoft signed long-term infrastructure contracts, with Microsoft as foundation partner.

• Strategic investments, including Aura and Viasat, are expected to total ~AUD 1.8 billion from FY 2023 to FY 2028; Aura pipeline rose significantly in the six months to June 2026, supporting expected mid-teens IRR and ~nine-year cash payback.

• Subsea capacity expanded through Google and Keppel partnerships in FY 2026; construction completed on eight new satellite ground stations.

• Digital infrastructure includes more than AUD 1.9 billion of income, including over AUD 1.1 billion p.a. from NBN; NBN income is government-backed, recurring and CPI-indexed, with 21-year average remaining contract duration.

Industry themes and regulation

• Starlink satellite-to-mobile services launched in the prior year; satellite and terrestrial networks are viewed as complementary, with terrestrial strengths in speed, quality, capacity and indoor coverage.

• Satellite can extend outdoor connectivity beyond terrestrial coverage with direct sky visibility; early partnerships and capability-building provide strategic optionality as opportunities develop.

• Regulatory engagement covers the proposed Universal Outdoor Mobile Obligation, satellite spectrum and the competition regulator’s Mobile Services Inquiry; priorities include customer outcomes, competition and continued investment, innovation and resilience.