The Bank of New York Mellon (BNY) BMO Capital Markets 2026 Financials Conference summary

Strategy and growth

• Leadership cited 46,000 colleagues aligned to a strategy focused on client outcomes, stronger operations and culture; management sees the strongest years ahead and takes a decade-long view.

• Sales grew YoY for 15 consecutive quarters through Q3; Q1 and Q2 were record sales quarters, with 10% of wins from new clients last year and roughly consistent this year.

• Organic growth improved from -30 bps in 2022 to flat in 2023, 2% in 2024, 3% in 2025 and 4.5% in H1 2026.

• Cross-sell remains a major opportunity: the median client uses one product, and only one client uses all eight cited businesses; work is underway to identify product, geographic and talent gaps.

• Management described the multi-year transformation as largely complete, while emphasizing further reimagining of diverse businesses for an AI-driven future.

Platform operating model

• The platform model now covers 100% of operations; it is intended to reduce silos and duplication, clarify accountability and combine shared capabilities for scale and transparency.

• Implementation occurred in five waves over several years, with maturity varying by wave; KYC/onboarding and lending were early examples, with AI now helping advance onboarding processes.

• Management framed the goal as better investment returns and client outcomes, not cost-cutting; unified lending technology and ownership have improved visibility across business lines.

Investment and wealth management

• Q3 margin was 24%; management cited improved active-equity performance, emerging inflows and confidence in Dreyfus cash management.

• Insight won a £1bn U.K. mandate; management cited work to improve expenses and revenue, restore client and AUM flows, and connect the business with wealth and asset servicing platforms.

• The asset manager oversees $2tn; leadership described its recovery as slower because it had been more siloed and technologically distant, while remaining cautiously optimistic about progress.