The Hanover Insurance Group (THG) Investor presentation summary

Business strategy and competitive positioning

• Focuses on sustainable competitive advantage in the independent agency market through robust product capabilities, analytics, and a distinctive distribution approach.

• Differentiation is driven by combining national carrier scale with regional carrier flexibility and local underwriting.

• Vision centers on being the premier P&C franchise in the independent agency channel, transforming customer experience.

• Strategic sustainability enablers include culture, human capital development, and enterprise risk management.

Business mix and segment performance

• 2024 net premiums written totaled $6.1B: Personal Lines 41%, Core Commercial 36%, Specialty 23%.

• Personal Lines emphasizes account business, upmarket expansion, and avoids non-standard/monoline business.

• Core Commercial offers specialized products by industry, focusing on profitable account business and avoiding volatile markets.

• Specialty targets small to mid-sized clients, focusing on lower risk/size spectrum and retail agency distribution.

Growth and market opportunities

• Broad set of specialized products and capabilities provides distinct growth opportunities, especially in Specialty.

• Positioned to capitalize on agency consolidation trends, expanding through organic growth and new agency appointments.

• Specialty segment aims for ~10% CAGR, leveraging technology, product expansion, and distribution broadening.

• Core Commercial targets growth in middle market and small commercial, leveraging new quoting/binding platforms.

• Personal Lines focuses on upmarket expansion and geographic diversification.