The Hanover Insurance Group (THG) investor relations material

Financial position and strategic outlook

• Positioned strongly for growth after navigating weather and loss pattern challenges.

• Focused on leveraging diversified profitability across four major business lines.

• Specialty business nearing $1B, with nine businesses and over 20 products, showing strong returns.

• Middle market business is at its best in years, with disciplined management expected to yield further upside.

• Emphasis on agility and capability to capitalize on a complex, dynamic market.

Agency strategy and distribution

• Selective agency partnerships and a franchise approach differentiate from competitors.

• Agency Insights Portal and analytical tools enhance partnership value and efficiency.

• Agency consolidation increases relevance, as agents seek efficiency and margin improvement.

• Half of national agent discussions now focus on improving EBITDA margins in flow businesses.

• Solutions provided to address inefficiencies in fragmented small business portfolios.

Technology and operational efficiency

• TAP Sales platform streamlines point-of-sale for personal, small commercial, and specialty lines.

• Platform has improved account manager efficiency by up to 50%.

• Uptake and usage metrics for TAP Sales have exceeded expectations, driving growth and close rates.

• Ongoing enhancements include adding workers' comp and increasing straight-through processing.

• Agency response to TAP Sales has been highly positive, with increased relevance and efficiency.