TTEC (TTEC) Investor Presentation summary

Business overview and market position

• Operates in 22 countries, serving around 700 clients in 50 languages with 50,000 employees, over half working remotely.

• Offers CX technology and services through two segments: Digital (cloud, AI, automation) and Engage (customer care, growth, support, fraud mitigation).

• Diversified client base across BFSI, healthcare, automotive, public sector, telecom, travel, retail, and other industries.

• Addresses a $640 billion total market, combining technology, professional services, and CX delivery spend.

Financial performance and guidance

• Reported $2.14B in LTM Q2 2025 revenue, with Digital contributing $452M (15.2% adj. EBITDA margin) and Engage $1,692M (8.3% adj. EBITDA margin).

• FY 2025 guidance: $2,089M GAAP revenue, $225M non-GAAP adjusted EBITDA (10.8% margin), $164M non-GAAP operating income, and $1.08 non-GAAP EPS.

• Adjusted EBITDA margin trends: 9.8% LTM Q2 2025, with capex at 1.4% of revenue.

• Non-GAAP income from operations margin at 6.9% consolidated, 5.3% Engage, and 12.7% Digital for LTM Q2 2025.

Strategic focus and client solutions

• Delivers digital transformation, omnichannel support, and advanced analytics for clients in fitness, entertainment, banking, eHealth, mobility, shopping, dining, and education.

• Enables virtual customer engagement across all categories, supporting clients' digital and remote needs.

• Focuses on automation, AI/ML, and cloud-based solutions to enhance customer experience and operational efficiency.