Tyler Technologies (TYL) Morgan Stanley Technology, Media & Telecom Conference 2026 summary

Company overview and market position

• Focuses exclusively on the public sector, primarily serving local governments, with 70%-75% of business from cities, counties, and school districts, and about $2.5 billion in annual revenue.

• Offers the broadest product portfolio in the industry, with 45,000 systems installed across 15,000 jurisdictions.

• Transactions and payment processing now account for about a third of business, with a robust platform integrated into core software.

• Major cross-sell and up-sell opportunities exist, as most customers use only a fraction of available products.

• Flagship customers like Mobile, Alabama and Collin County, Texas, use a wide suite of products, often fully cloud-based.

Product integration and competitive advantages

• Deep integration across public safety, courts, ERP, and other government functions streamlines workflows and reduces redundant data entry.

• Unique in offering tightly integrated solutions for both public safety and courts, providing significant efficiency gains.

• Holds a dominant position in court case management, used by about 55% of U.S. jurisdictions.

• Leverages domain expertise and long-standing relationships to maintain customer trust and drive adoption of new technologies.

• Regional network effects enable data sharing across jurisdictions, enhancing value for customers.

Go-to-market strategy and organizational evolution

• Sales are function-specific, with different decision makers for each product area; recently introduced account executives for top clients to unify experience.

• Dedicated state sales organization established to leverage relationships from the NIC acquisition and expand in state government markets.

• Business model and support structures are evolving to support broader product adoption and cross-sell opportunities.