Worldline (WLN) Investor Update summary

Response to media allegations and compliance standards

• Addressed a recent media campaign with strong denial of unacceptable narratives impacting stakeholders.

• Emphasized the importance of compliance and robust controls in the payments sector.

• Highlighted ongoing efforts to reach the highest compliance standards, with significant board and CEO involvement.

High Burn Risk (HBR) business and portfolio actions

• HBR merchants represent about 1.5% of acquiring volume, focused on regulated but higher-risk sectors.

• Since 2023, compliance standards were raised and a full review of the HBR portfolio was initiated.

• Terminated relationships with non-compliant merchants, with remaining reviews ongoing and expected revenue impact of €130 million in 2024.

• Extended reviews to technical orchestration clients, especially in gambling, to ensure proper licensing.

Enhanced compliance framework and risk management

• Implemented a reinforced compliance approach, increasing resources in control functions.

• All HBR merchants now subject to enhanced risk framework, with ongoing monitoring and potential for further offboarding.

• Compliance strategy includes robust onboarding, continuous monitoring, and harmonized client reviews.