Block (XYZ) investor relations material

Organizational transformation and AI integration

• Shifted from rigid business units to a functionalized structure, enabling unified prioritization and resource flexibility across products.

• Functionalization allowed for the development of cross-platform products like Neighborhoods, leveraging both Square and Cash App codebases.

• AI tools have significantly increased development velocity, with recent advancements enabling small teams to achieve outsized productivity.

• The company proactively reduced its workforce by 40%, driven by AI-enabled efficiency rather than cost-cutting, with a focus on reliability, compliance, and durable growth.

• Pressure testing and deliberate planning ensured the new structure supports stability, regulatory requirements, and product delivery.

Financial performance and growth drivers

• Achieved 24% gross profit growth and 33% Cash App gross profit growth in Q4 2025, with strong GPV growth of 12% through mid-February despite challenging conditions.

• Growth is driven by ramped go-to-market efforts, expanded sales teams, and strong self-onboarding, with continued investments in support and feature development to retain and grow customer volume.

• Product development is accelerating, especially in food and beverage, with AI tools like Builder Bot enabling rapid feature deployment.

• Long-term guidance targets mid-teens GPV growth, with ongoing efforts to address vertical-specific gaps and expand internationally.

Cash App and ecosystem expansion

• Cash App continues to show robust growth, with non-lending activities growing around 15% and primary banking actives, direct deposit actives, and Cash Card spend up about 20%.

• Network expansion is a top priority, with 1 million new users added in both September and December, and new products like Cash App Green and Afterpay integrations driving engagement.

• Monthly active users (MAUs) have resumed growth, now in the low single digits, with significant headroom to convert less frequent users to monthly actives.

• New features like Moneybot and Neighborhoods are expected to further drive user engagement and ecosystem connectivity.