C. H. Robinson (CHRW) investor relations material

Legal and regulatory environment

• Carrier vetting processes remained largely unchanged post-Montgomery and Lipe rulings, with less than 3% of carriers expelled, reflecting a robust pre-existing system.

• Legal liability has historically not been a material issue, with 98% of cases dismissed or settled for $1–3 million.

• Automobile liability insurance costs are minimal at 25 bps of gross revenue, and future increases are not expected to materially impact earnings.

• Ongoing discussions with insurance carriers are described as reasonable, with no expectation of drastic premium hikes.

• Industry leaders are actively engaging with federal agencies and legislators to establish a clear duty of care standard and legislative clarity post-SCOTUS ruling.

Industry consolidation and competitive positioning

• Shippers are consolidating broker lists, reducing from many to a few, due to heightened liability awareness.

• 20% of brokers have exited in recent years, with projections of 30–40% more closures among small and medium brokers due to legal and insurance pressures.

• Consolidation is driven by shipper selection, insurance insurability, and economic pressures on smaller brokers.

• Larger, well-capitalized brokers are expected to benefit from market share gains as consolidation accelerates.

Strategic transformation and operating model

• A Lean AI-driven operating model has enabled significant productivity gains (60% since 2022) and dynamic, data-driven revenue management.

• The company has achieved 13 consecutive quarters of truckload outgrowth and 10 quarters of beating EPS consensus.

• Structural changes in order-to-cash processes and upskilling have created a scalable, resilient platform for both stable and inflecting markets.

• The model allows for substantial volume increases without incremental headcount or cost, decoupling growth from expenses.